JOB DESCRIPTION
About Us:
inContact Ticker Symbol: SAAS
This is an amazing opportunity to join a stable company that is growing with no end in sight. inContact creates contact center excellence by offering professional solutions designed to significantly enhance the customer contact experience, boost agent performance and increase profitability. Previously known as U.C.N., inContact now focuses on an SaaS model to deliver optimal value to its clients. We are getting bigger and better every day. Submit your resume and you will be contacted to learn more about what makes inContact a different and exciting place for a career.
Even though you can work from home, you must be located in the SALT LAKE CITY area
The inContact Transcription Specialist transcribes recorded messages and/or calls and documents them in the required system. This position is designed to be a part time, work from home position with little or no supervision. Employees will be required to work at inContact's Headquarters office for a minimum of 30 days at the beginning of employment. After your training has been completed, you may work from home.
Major Functions and Responsibilities:
* Transcribe messages and/or calls as assigned.
* Ensure quality and accuracy of finished transcriptions.
* Develop new procedures as needed to maximize efficiency and productivity.
* Assist new transcription specialist with questions and concerns as directed by management.
* Self-manage time and efforts to meet or exceed expectations of 30 transcriptions per hour.
* Attend meetings and trainings as necessary.
JOB REQUIREMENTS
Required Education and Experience:
* High School Diploma or equivalent
* 1 year basic to intermediate computer usage.
* Minimum of 45 wpm typing speed,
* Must be able to transcribe Spanish to English transcriptions
* Previous transcription experience
* Previous call center experience
Our Unique Work Environment:
inContact offers an environment with the latest next generation technology as well as a beautiful view of the Salt Lake Valley. We are conveniently located with dining and entertainment right next door. We have a team atmosphere where we encourage new and innovative ideas. Every month we host awards events to show our appreciation to employees. We also provide an annual trip to a tropical paradise for top performers. Come build your skills and grow your career on the inContact team.
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