Customer Support at WP Rocket (American Timezone)
About the job
We are looking for a Rocketeer based in the American Timezone to join us as part of our support staff on WP Rocket.
Putting customer service first has definitely paid off--lots of new happy customers mean lots of growth, and that brings us to you.
You will assist and solve people's problems on live chat (pre-sales) and in our ticket system (pre-sales, customer support).
About WP Rocket
WP Rocket (https://wp-rocket.me) is a premium caching plugin that provides both lightning speed for websites and easy set up. To minimize the configuration needed by the site owner, WP Rocket enables the key best web performance practices upon activation.
We pride ourselves on providing fast and friendly support to make sure our customers are happy!
About WP Media
Founded in 2014, WP Media (http://wp-media.me/) is a distributed team of 14, based in France, Germany, Spain, Serbia, Canada and USA. We are best known as the creators of WP Rocket.
WP Rocket is used by +110 000 websites and +19 500 customers.
We also made 2 other products:
- An image optimisation service - Imagify (https://imagify.io/)
- A WordPress security plugin - SecuPress (https://secupress.me/)
We encourage employees to enjoy their family and life by having flexible hours and unlimited vacation. We care about the work you do not the hours you do.
We've a very strong transparency culture, within our team and to the public:
- We share our insights
- We've a public Salary Grid (http://blog.wp-rocket.me/our-salary-grid-is-now-public/)
- Our development road map (http://blog.wp-rocket.me/development-roadmap-public/) is public
- Good writing and communication skills
- Great knowledge of WordPress
- Basic language coding (PHP)
- English speaking and writing skills
- In love with cats
- Friendly team
- Work remotely
- Flexible hours
- Loose vacation policy
- Profit sharing plan
- $1000 annual bonus to enjoy your vacation
- Monthly Amazon gift for the winner of happiness customer report IMPORTANT!
Apply via this link only:
keywords: customer support job, customer support www.genuinejobs.com
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