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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Support / Success Hero
Date Posted: 2017-03-02
Location: Saint Paul, MN
As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :)

CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simple.... Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing

Responsibilities you will own:

- Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
- Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly
- Pro-actively helping new trialers get onboarded with their new accounts
- Assist in developing first-class content for our help docs website
- Review existing customer accounts for any issues or possible account optimizations
- Reach out to customers about referrals and testimonials
- Come up with and execute random acts of kindness for our customers :)

This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits.


- You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
- 1 + years of customer support experience (Bonus if it's for a SaaS company!)
- Foundational understanding of HTML and basic JavaScript
- Experience working in a remote environment
- College educated
- Fantastic writer and communicator
- Access to high-speed internet


- Remote work and flexible schedule
- We genuinely care about our employees/contractors and their happiness in their every day work
- Chance to step in and have a big impact on a growing SaaS company
- A fun, relaxed company culture (Skype happy hours every month!)
- Annual team trip
- We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
- Competitive compensation (w/ opportunity for growth related bonuses)
- When you transition to a full-time employee you would receive health and dental insurance + some other perks

So, sound like an awesome fit for you? If so, we'd love to hear from you!

Apply via this link only:

keywords: customer support, success hero


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Company: CartStack LLC
Contact person: Not mentioned
Contact information: info@cartstack.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)