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Job Details

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Service Representative
Date Posted: 2017-03-07
Location: Toronto, Ontario, Canada
Dekeo, a new venture spun out of an ecommerce company, is creating a global online marketplace for customizable items such as T-shirts, tanks, sweaters, and jackets with logos or emblems. As the start up at growth stage disrupting a highly fragmented $20B decorative market, we are looking for a true problem solver to join our motivated and collaborative Customer Service team to tackle unprecedented challenges with Disney's H.E.A.R.D technique: Hear, Empathize, Apologize, Resolve, Diagnose. Position is a contracted work-from-home opportunity that requires a home office with preference to a two-monitor system.


- Answers inquiries by delivering desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into root of the cause
- Determines action items by effectively communicating with both customers and suppliers.
- Keeps equipment operational by following established procedures and timely reporting malfunctions.
- Enhances Dekeo's reputation by taking ownership to accomplish new customer inquiries as well as explore opportunities to add more value to job accomplishments.


- Self-starter with strong work ethic
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment.
- Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers.
- Strong reading, writing, verbal, and arithmetic skills.
- Quick learner on customer service software (Zendesk and Jira).
- Must be able to work 40 hours a week


Come join a fast growing team to make impact in a flexible working space!

Apply via this link only:

keywords: csr, customer service representative


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Company: Dekeo
Contact person: Not mentioned
Contact information: careers@dekeo.com (APPLY VIA THE LINK ABOVE ONLY)