About the job
We are looking for a Customer Happiness agent based in the European Timezone to join us as part of the SecuPress support staff.
Putting customer service first has definitely paid off - lots of new, happy customers means lots of growth, and that brings us to you.
You will assist and solve people's problems on live chat (pre-sales) and in our ticket system (pre-sales, customer support).
SecuPress (https://secupress.me) is a freemium WordPress Security plugin that provides many features to protect your website and data everyday. SecuPress ensures the safety of your WordPress website with a large variety of security modules.
We pride ourselves on providing fast and friendly support to make sure our customers are happy!
About WP Media
Founded in 2014, WP Media (http://wp-media.me/) is a distributed team of 15, based in France, Italy, Germany, Serbia, Canada, and USA. We are best known as the creators of WP Rocket and Imagify.
- WP Rocket is a premium caching plugin used on +130,000 websites and by +23,000 customers.
- Imagify is a free image optimization service, including a free WordPress plugin; we've already optimized more than 42,000,000 images!
We encourage employees to enjoy their family and life by having flexible work hours and unlimited vacation. We care about the work you do not the hours you work.
We have a very strong culture of transparency, both within our team and to the public:
- We publish our insights (http://blog.wp-rocket.me/3-years/) every year
- We have a public Salary Grid (http://blog.wp-rocket.me/our-salary-grid-is-now-public/)
- Our development road map will be public soon
- Good writing and communication skills
- Great knowledge of WordPress
- Basic language coding (PHP)
- English speaking and writing skills
- Bonus if you know what OWASP means ;)
- In love with cats and Iron Man
- Friendly team
- Work remotely
- Flexible hours
- Loose vacation policy
- Profit sharing plan
- €750 annual bonus to enjoy your vacation
- Monthly Amazon gift for the winner of happiness customer report IMPORTANT!
Apply via this link only:
keywords: customer support, csr www.genuinejobs.com
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