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Job Details

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Support (contract)
Date Posted: 2017-03-17
Location: Not mentioned
618 CE - T'ang Dynasty China creates the first prints using wooden blocks

1440 CE - Johannes Gutenberg invents the modern printing press

2013 CE - Scribd launches subscription reading service

With more than 80 million active readers, clocking more than 20 million hours, we are the largest Rails site by traffic. Our library includes more than one million titles from nearly 1,000 publishers across genres from New York Times bestsellers to acclaimed graphic novels to celebrity-narrated audiobooks. Our document reader has been embedded more than 10 million times across the web on sites like The New York Times (https://www.crunchbase.com/organization/newyorktimes), USA Today (https://www.crunchbase.com/organization/usa-today), and TechCrunch (https://www.crunchbase.com/organization/techcrunch).

And we're just getting started.

Scribd skribbed : Read like you own every book in the world.

Where do you come in? Our small but loving customer support team based primarily in San Francisco delivers customer happiness to our huge user base via email and web. We are looking to add another enthusiastic, knowledgeable, tech-minded remote customer advocate to keep up with our growing userbase and extend our support hours so we can delight our customers with amazing support every day.

About the Contract Customer Support Role

Are you the person your friends call when their computer isn't behaving? Do you use all the latest, coolest web apps? We're hiring a remote agent on a 40hr/week contract which might include evening or weekend hours. It's essential that you have strong verbal and written communication skills, since you'll be writing back and forth with customers all day. You'll need strong problem solving skills and personal initiative to track down challenging problems. And a healthy dose of stress-tolerance to handle the occasional frustrated soul!

On a typical day you might be called on for a simple password reset, complex publishing advice, or to QA a new website functionality, debug a customer's problem, and interface with Scribd's engineering team.

When you apply tell us your favorite part of "Delivering Happiness", or share with us a story of great customer service.

About you

- Excellent written communication skills
- Solid understanding of customer support principles and practices
- Experience with many modern web applications and a good understanding of web practices
- Troubleshooting and analytical skills
- Love for helping people and delivering great customer service
- Strong independent work ethic
- High school diploma or equivalent
- Prior work experience, ideally in a customer support role

You'll make us even happier if you bring:

- Prior experience working in an online customer service role
- Prior experience working remotely
- Startup experience
- Zendesk experience
- Basic programming skills or website QA experience

Flexible hours working from wherever you can get a signal.

Apply via this link only:

keywords: contract, customer support


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Company: Scribd Inc.
Contact person: Not mentioned
Contact information: hello@scribd.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)