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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Mediation Specialist
Date Posted: 2017-04-19
Location: Salt Lake, UT
Upwork (www.upwork.com) is currently looking for a Mediation Specialist to join the Marketplace Experience team. As a Mediation Specialist, you will be responsible for maintaining the quality and efficiency of an Upwork client and freelancer relationship if a dispute is filed. We look for great people who are driven to achieve extraordinary results and want to make a positive difference through their work.


- Facilitate dispute resolution through support tickets and an online dispute resolution platform as needed with the client and freelancer to affect a resolution.
- Track and manage ongoing mediation cases within an established timeline.
- Respond to customer inquiries via Zendesk in an efficient and effective manner.
- Investigate complex issues and make decisions about how to resolve them.
- Identify problem users for review in order to maintain the user community and the Upwork brand.
- Provide feedback to management regarding necessary changes and updates; including policies, upgrades and customer issues.
- Has excellent command of the English language (specifically written, with emphasis on grammar and spelling).


- Experience working with volatile users and staying calm under pressure.
- Have a reliable Internet connection and utilities as the individual will be a key member of our team. Stable Internet connectivity is critical to success in the role.
- Laptop with a min of 8GB of RAM or any PC with a modern CPU, antivirus software, and must meet the following minimum requirements:
>>> Windows 10, 8.1, 8 and 7
>>> Mac OS x10.8 and later
>>> Linux Intel (x64)
- Have the ability to use Skype and Google Hangouts as needed with other Upwork team members.
- Be comfortable with flexible duties as assigned to support the Marketplace Experience team.
- Previous Upwork (formerly oDesk) experience and customer service experience a plus.
- Conflict resolution or mediation experience a plus.
- 4 or more years of experience in a customer service role in an online environment.
- Proficient with Google Docs and Google Mail.
- Previous experience with Zendesk preferred.

Apply via this link only:

keyword: mediation specialist


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Company: Upwork
Contact person: Not mentioned
Contact information: info@upwork.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)