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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Technical Support Engineer
Date Posted: 2017-07-11
Location: Europe
Our Technical Support Engineers provide enterprise-level assistance to our customers around the globe - we pride ourselves on providing the highest quality of support we can and we believe this level of steadfast commitment truly showcases the uncompromising integrity of our company.

Delivering on this commitment requires uninterrupted dedication from our Technical Support team: we are therefore looking to expand our reach by hiring a remote (telecommute) Technical Support Engineer in the European region, to be added to the existing team members in the US and Asia Pacific.

As a Technical Support Engineer you will be our customer's advocate and be responsible for their continued enablement by becoming an evangelist for the evolving value of the Treasure Data product with customers. We will also look for your input in representing the customers' feedback with the Product team and helping us drive and prioritize the improvements to the product. Lastly, you love helping customers! You know how satisfying it can be to solve a challenging problem for a customer, and you know first hand how great customer support can be the difference in winning, keeping or losing a customer.

At Treasure Data, we put a great deal of emphasis on collaboration and maintaining an open working environment, regardless of location. Having great co-workers is one of the biggest determinants for enjoying your work, and we take our enjoyment of our work very seriously.

If this sounds like the kind of opportunity you've been looking for, then we're going to need your resume of course, but more importantly send us a cover letter giving us a sense of why you think you are absolutely the right person for this job. Tell us how and why you are going to meet and exceed the objectives outlined.

What you will do

- Know our product inside and out. Because, from the customer's perspective, you are the Treasure Data authority.
- Be reachable by email, live chat, and sometimes phone, for our existing customers.
- Work off our CRM portal to provide first level technical assistance based on customer needs.
- Provide step-by-step technical help, both written and verbal.
- Help improve our knowledge base and documentation to reduce the team's workload and increase time-to-close for CRM tickets.
- Follow procedures for proper escalation of unresolved issues to appropriate internal engineering teams, including synthesizing the step to reproduce issues, when known.
- Prepare accurate and timely reports.

Your background and skills will include

- 3+ years previous experience in a Technical Support or a Solution Architect role.
- Self-starter, self-driven, and willing to follow-through and seek answers to ongoing customer problems.
- Ability to work independently as a remote employee, particularly as a member of a geographically dispersed team.
- You are detail oriented and will look at all the possible ways in which the customer may be affected by an issue.
- You love trying out new software and you think deeply about how things could be done better.
- Articulate and personable with strong spoken and written language abilities.
- Knowledgeable with writing SQL queries and databases.
- Familiar with programming and scripting languages (e.g., Java, JavaScript, Ruby, or Shell) and comfortable with developing simple business logic with at least one.
- Well-acquainted with Business Intelligence tools like Tableau, Looker, Chartio, Splunk, etc..
- Knowledge of Amazon Web Services (AWS), Heroku, or other similar platforms.
- Hands on experience with help desk software (eg. Zendesk).
- A Bachelor's Degree in Computer Science or equivalent work experience.

We would be thrilled if you had

- Experience with Hive/Hadoop and/or Presto.
- Knowledge of Android OS, iOS and/or Unity.

You can expect a work environment where the team is collaborative and open to your ideas, while we keep our collective eye on supporting our customers' needs. Our team is committed to technical innovation in our product and in the world through customer collaboration, open-source projects, and by continuing to make our product an integral part of our customers' growth and success.

About Us
Treasure Data provides an end-to-end, fully managed cloud service (data acquisition, storage and analysis capability) for Big Data that is trusted and simple. As the original developers of Fluentd, an advanced open-source log collector specifically designed to solve the big data log collection problem, Treasure Data solves the problems for companies wanting the ability to manage their big data needs. Treasure Data is backed by top investors like Sierra Ventures and Scale Venture Partners. In addition to our Silicon Valley headquarters, we have offices in Tokyo and Seoul.

Agencies and recruiters, we cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

Apply via this link only:

keywords: technical support engineer, full-time


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Company: Treasure Data Inc.
Contact person: Not mentioned
Contact information: info@treasuredata.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)