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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Director of Client Services
Date Posted: 2017-07-15
Location: United States
PartnerCentric, Inc., an industry-leading fully remote performance marketing agency with over 35 employees based in the US and Europe, is looking for a Director of Client Services. At our core, we build meaningful relationships and aim to be the best partners for our clients and for each other. We are 100% funded by happy customers and provide premium performance marketing services to retail and lead advertisers.

Responsibilities include but aren't limited to:

- Leading multiple clusters of client services teams, which are comprised of account managers, associate account managers, and marketing analysts
- Leading a varied portfolio of client accounts to success and reaching set KPI's
- Establishing and tracking quarterly goals for the client services department
- Conducting annual performance reviews for team members
- Spearheading account manager strategic support
◦ Creation/collaboration on client annual reviews and 90 day review presentation templates
◦ Creation of other templates for team needs (e.g. dashboards, commission segmentation, etc. Initial creation where structure does not currently exist.)
- Ensuring PartnerCentric revenue retention, account profitability and year over year growth for portfolio
- Effectively managing client escalations resulting in a positive outcome when possible
- Developing rhythm and workflow for each client. This includes: monthly check ins/calls, strategy discussions, quarterly business reviews (as needed), annual reviews (as needed)

Additionally, we are looking for a candidate who:

- Has a positive attitude and is respectful of others, acts as a team player and is willing to help others
- Builds positive working relationships up, down and across the organization
- Is proactive and pursues goals with commitment and takes initiatives eagerly - taking ownership for success and failures
- Follows through on commitments and responsibilities
- Exhibits openness to new ideas, programs, systems and/or structure and can change his/her style to work best with others
- Seeks out and uses available / knowable information/resources to make sound, objective and logical decisions that represent "good judgments" that are in the best interest of the organization
- Gathers data from multiple sources to solve problems and make recommendations for change

As an organization, we take our PIER values (Professional Intimacy, Improvement, Expertise, Responsibility) very seriously and have hired and terminated employees based on their adherence to our core values. More about PIER can be found here.

Think you'd be a great fit? Resumes and cover letters can be sent to the email address below. No phone calls please!


Minimum Qualifications

- Bachelor's Degree
- 3+ years of account management experience, including managing a team
- 5+ years in the performance marketing space
- Proficiency in all Microsoft Office programs - especially Word, Excel and Powerpoint
- Strong written and verbal communication skill
- Ability to travel extensively



Apply via this link only:

keywords: director, director of client services


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Company: PartnerCentric, Inc.
Contact person: Not mentioned
Contact information: careers@partnercentric.com