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Title: Customer MDM Lead Consultant
Date Posted: 2017-08-12
Location: Chicago, IL
First San Francisco Partners offers specialized services and IT Consulting, focused on helping organizations understand and benefit from Enterprise Information Management and emerging big data strategies. Our services span data governance, data quality strategies, data management architecture, master data management strategy and implementation, analytics and big data.

Job Responsibilities and Duties

First San Francisco Partners is looking for experienced Customer MDM Lead Consultantto lead information management strategy engagements with a Customer MDM emphasis. This person would use First San Francisco's proven assessment and workshop frameworks to deliver high value information management, strategy and governance programs.


- Understands the entire customer life cycle, incl. overall customer engagement and experience strategy, sales and marketing requirements, financial and regulatory reporting requirements, and other customer data operational or analytics needs.
- Leads technical customer data assessment engagements and workshops based on FSFP's methodology.
- Works with Data Integration Hubs around data modeling, data mappings, data validation, hierarchy management and overall security.
- Implements MDM suite of tools to design, develop, optimize and support MDM for various domains.
- Collaborates with the business to build and lead data governance function across organization using industry best practices.
- Defines, configures and optimize various MDM processes and stages including data ingestion/acquisition, standardization/enrichment, harmonization and data provisioning using MDM tools.
- Drives data standardization (e.g. locations/addresses and other similar attributes)
- Helps clients build in-house MDM skills around various MDM technologies, Data Quality tools, database systems, and analytical tools and interactions with Big Data platforms
- Defines & implements measurable KPIs to gauge ROI and success of enterprise MDM initiative.
- Designs scalable and reliable solutions for moving data efficiently across systems from various internal and external data sources in both, batch and real-time modes
- Interfaces directly with business and process partners to understand their needs and objectives first-hand
- Provides training on how to interpret and use master data for business analysis
- Provides coaching, direction and leadership support to team members to achieve partners', business and customer goals
- Identifies and communicates key responsibilities and practices to ensure the immediate team of direct/indirect reports (as applicable) promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
- Responsible for the success of a Customer Master Data Management (MDM) product implementation, the critical component of a given data domain.
- Develops customer data visions by engaging with internal stakeholders, customers, and the broader community, then supervises the breakdown of those visions into an actionable backlog of user stories for engineering teams.
- Helps guide the strategy and vision for customer data capabilities within the domain(s) and manages execution.
- Leads and executes day-to-day delivery of data software product capabilities.
- Serves as high level arbitrator on customer data scopes, requirements, and backlog priorities within the department and across supporting business units.
- Reviews customer data solutions within the domain(s).
- Works across the domain to prioritize, plan, and manage the delivery of software products that meets customer requirements in an agile-development approach and fast-paced environment.
- Collaborates with Waterfall, SCRUM & XP teams & products.
- Provides recommendations from a technical and architectural perspective, highlighting current state, future state, best practices, and information management solution offerings.
- Develops roadmap/methodology required to move from current state to future state, including changes and implications to existing architecture and systems.
- Manages client expectations and relationships, establish credibility at all levels within the client and build problem-solving partnerships with the client and colleagues.
- Presents customer master data management solutions and value-added services, complying with the Company's information management policies and procedures.
- Facilitates sessions for technical requirements gathering, data capturing and analysis, and business rule identification.
- Engages in software evaluations from a data management, measurement and monitoring perspective.
- Creates customer master data management strategies and deploy technical recommendations.
- Facilitate organization change management processes.
- Contribute to corporate and administration programs.
- Identify new services opportunities within customer base.
- Technical knowledge of MDM, SAP and ERP a plus!


- BA/BS or advanced degree in Business/Computer Science/MIS or related field, or equivalent work experience.
- 5 - 12 years' experience in Information Management: Data or Enterprise Architecture, Data Quality, Master Data Management, Metadata Management, Data Warehousing and Business Analytics.
- Experience with Data Governance and Change Management as it pertains to the technical side of Information Management is a plus.
- familiarity with setting up customer taxonomy and other hierarchical structures, product identification and product as well as related reference data.
- Experience with oversight and managing product(s) within an enterprise data domain(s).
- Past work with organizations that are new to more rigorous management and governance of product data.
- Skilled with MDM software and technologies.
- Background in Metadata, data architecture and date lineage.
- Familiarity with Business glossary, data dictionary, data catalog and data lineage.
- Experience with tool selection and use of enterprise architecture tools, data movement tools
- Data Acquisition experience with data onboarding and ingestion.
- Strong presentation, verbal and written communication skills.
- Experience in business analysis: gathering data, synthesizing information, forming insights and providing feedback.
- Ability to facilitate small group (up to 20) discussions and decision-making.
- Strong interpersonal skills with an ability to deal with multiple and sometimes conflicting personal agendas.
- Knowledge around unstructured data and semantic master data.
- Involvement with data analysis, data modeling, data integration (ETL), data profiling (tool based) and design in the MDM space.
- Knowledge of leading trends and best practices in MDM.
- MDM Implementation experience
- Expert level understanding of MDM processes and tools, Data Quality, Data Integration, Workflow, relational, flat and big data
- Strong experience with data and information architecture:
- Proficiency in dimensional data modeling, Schema design in Data Warehouses, Service design, development & implementation for ingestion and consumption.
- Solid understanding of storage solutions: Cloud, Hybrid and On-premise.
- Project Management skills-ability to manage complex data oriented programs to deliver on-time results and recommendations for action/next steps
- A proven track record of working with Senior and C-level executives
- Professional on-site consulting experience, preferably with a large management consulting or systems integration firm, or for the services arm of an enterprise software company.
- Experience in program/project management. PMP certification is a plus!
- Former global consulting experience is a plus (i.e. Accenture, Deloitte, etc.).
- Able to travel to client sites 50% or more

No phone calls please.

Apply via this link only:

keywords: customer mdm lead consultant, lead consultant


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Company: First San Francisco Partners
Contact person: Not mentioned
Contact information: jobs@firstsanfranciscopartners.com (APPLY VIA THE LINK ABOVE ONLY)