Feature Of The Month

Job Details

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Success Champion
Date Posted: 2017-08-30
Location: Not mentioned
Helpjuice works with some of the world's largest organizations, such as Walmart, Hertz, The US Gov, as well as small startups. Our current product is an auto-updating knowledge base that allows companies to scale their support. As a result, we've helped thousands of companies save over $30mil in customer support costs.

You have the amazing opportunity to join our customer success team. This position is a very important one, and requires a great understanding of English (you'll be having phone calls 20% of the time), good technical skills (talking about the product and the tech behind it), aswell as mild/soft sales skills (you won't be selling, directly, but rather just being super super nice and helpful). The idea behind customer success is to help our customers be more successful & lower customer churn

Your daily/weekly tasks might look like:

- Onboard customers and do product demos (you'll be doing this a lot)

- Talk with customers and write a case study

- Reach out to customers likely to churn to offer help

- Increase average revenue per account by upselling

- Tracking every customer cancelation, calling them, and understanding why they canceled, and marking it all down.


- Very, very good written/spoken English
- Very good at writing up emails
- Good presentation skills. You'll be presenting our product a lot, so it's important you know how to chat with the client, make them laugh and present the product in a professional and interesting manner.
- Technical background. You'll be answering a lot of questions (such as "do you have an API?"), some of which are technical

Apply via this link only:

keywords: customer support, customer success champion


Like us on Facebook

Follow us on Twitter
Company: Helpjuice Inc
Contact person: Not mentioned
Contact information: support@helpjuice.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)