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Title: Experience Manager, Match and Mentor Onboarding
Date Posted: 2017-09-01
Location: New York
About Everwise. We at Everwise, a Sequoia-backed company, are reinventing talent development by connecting professionals with the people and resources they need to be successful at every stage in their career. We work with some of the top companies in the world, including Salesforce, Lyft, GitHub, Virgin, and Apple.

We have experience. Our diverse leadership team includes serial entrepreneurs with the experience needed to build lasting companies from the ground up. Even though Everwise is headquartered in New York City with offices in San Francisco and Minneapolis, our Experience Managers can work from the comfort of their own homes!

What We Need From You

Mentoring Experience Managers work directly with our program participants to get folks enrolled, matched and supported throughout their mentoring partnerships.

Do you love talking to people? Do you get excited about helping people realize their dreams (for real)? Do you throw a bit of high powered organization into the mix to keep the trains running on time?

If so... read on. (Now we're going to get serious)

Here's How It Works

Experience Managers work across three primary areas:

Mentor Onboarding

- Ensure all mentors complete initial profile
- Interview mentors to orient them in the program and get a feel for their experience and skills

Matching Support

- Conduct mentoring match process, accommodating protégé needs and mentor preferences
- Work with Partnership Experience Managers to problem-solve any issues the partners experience
- Manage workflow to meet and exceed defined service level standards

Administrative Support

- Trigger communication for mentors at each step of the process
- Utilize technology platforms to manage mentor onboarding and support matching processes
- Maintain and update technology platforms to ensure quality of participant information
- Analyze operational processes, recommend and implement procedural changes to improve execution and participant satisfaction

Required Experience

Bachelor's degree in business, management, HR or similar OR at least 5 years of relevant professional experience in lieu of degree.

Successful applicants will be able to:

- Work quickly and accurately in a fast-paced, deadline-driven environment
- Interview mentors using probing questions to gain relevant data
- Effectively frame questions and perform needs-based consultation
- Build rapport quickly and virtually by active listening
- Easily move between tactical and strategic thinking
- Assimilate information for the purpose of matching protégés and mentors
- Build strong, trusting relationships
- Be exceptionally resourceful; fearless in mining available knowledge bases to find answers
- Have the ability to learn and master new technology systems
- Be facile with standard information and communication technology (MS Office, Webinar Technology, Skype, etc.)
- Be passionate about technology and problem solving
- Demonstrate strong written communication skills
- Have solid organizational skills and prioritize customer service
- Be comfortable working in a virtual, remote setting


$25 per hour for training period, $30 per hour thereafter for a 40 hour week.

Apply via this link only:

keywords: match and mentor onboarding manager, experienced manager


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Company: Everwise
Contact person: Not mentioned
Contact information: info@geteverwise.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)