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Job Details


Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Happiness Expert (3 month remote)
Date Posted: 2017-09-01
Location: Barcelona, Catalonia, Spain
Description:
- This is a full time position, consisting of evening & weekend hours- You must be available to work evenings (6pm - 1am) three times a week and Sat + Sun 8 hours a day (schedule to be negotiated).

- Initial 3 month contract with the aim of developing a long term relationship.

- Must be Barcelona based but can work from home as necessary.

- Start date: 25th September (25th Sept - 6th Oct: 10am-6pm training from office)

Role:

This is an exciting role in a growing personalisation start-up- As a Customer Happiness Expert you will be our customers' first point of contact making sure to assist them the best you can- From website functionalities and ordering processes, to book-making assistance and delivery resolutions, you will deal with a variety of queries which you will strive to resolve smoothly and efficiently- At TBOE we pride ourselves for being informal yet professional; this approach will translate in the service you will provide- As a small company, we rely on your input to guarantee our success, which is driven by our customer's happiness.

Responsibilities:

- Efficiently resolving customer queries through various channels (tickets, live chat, phone, Facebook)

- Promoting the TBOE portfolio of products to prospective customers to maximise sales

- Constructively sharing feedback and complaints with the different TBOE departments so improvements can be implemented where needed.

- Keeping in close communication with our marketing team to ensure a thorough understanding of the TBOE communication campaign.

- Keeping in close communication with our Tech team to report bugs and site issues experienced by customers

- Helping streamline the company's customer service policy and procedures.

Requirements:

- Proven experience in e-commerce and online customer support within a fast paced environment.

- Expert at dealing with production and delivery issues on an international level.

- Problem solving skills and ability to communicate adeptly through phone and email with clarity, charm and empathy, while applying the company's policy to resolve requests- With your 'can-do' & 'can-solve' attitude no situation is too complex.

- Tech expert- You are comfortable juggling between 10 different software applications at any given time- You have previous experience with ticketing systems such as Intercom or Zendesk and have worked with admin panels.

- Accustomed to working towards standard industry KPIs (satisfaction rate, response time, customer effort)

- A natural communicator- We are small team where everyone can contribute to the evolution of the book and it's spin-off products- Your opinion will be valued.
- Comfortable at dealing with financials- Issuing refunds or compensation to customers where applicable.

Benefits:

100% Remote.

Possibility to continue after 3 months.

International Team.

IMPORTANT!
Apply via this link only:
http://bit.ly/2gvrNKu


keywords: customer happiness expert, customer support

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Company: The Book of Everyone
Contact person: Not mentioned
Contact information: hello@thebookofeveryone.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)