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Job Details

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Network Services Specialist
Date Posted: 2017-10-26
Location: Berlin, Germany
About Megaport

Megaport makes connectivity easy. We're the global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, and Google. In the last two years, the company has graduated from a startup into a publicly traded company on the ASX.

Megaport is a lean, high-achieving team made up of less than 100 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. All our employees enjoy a collaborative, supportive, and fun environment where they learn from each other and grow together.

The Team

We're looking for talented people to help drive our global expansion and achieve greater reach across global markets. We're pioneering exciting areas of networking, including next generation services, elastic bandwidth solutions, cloud services integration, full-service delivery automation, total network automation, and Software Defined Network development. Our globally-placed team continually strive for innovation, diversity, and a high-performing culture.

The Role

Reporting into the Network Operations Manager, this role will be responsible for working with and supporting the Megaport customer base to address technical issues, account issues and general inquiries; working with internal teams to proactively resolve customer concerns; monitor and report on the state of a global production network. Whilst this is a junior role working remotely, the successful candidate will be working closely with global staff where you'll have exposure to the challenges involved in rapidly building a global network.

Key Tasks

Respond quickly and accurately to customer inquiries
Monitor network and service state
Troubleshoot network, portal, and account issues using a variety of monitoring tools
Focus on end user experience, taking the extra step so that users can get the most from their services
Analyze data to report on varying trends
Interface with development, engineering and account teams to advocate on behalf of the customer
Perform maintenances and oversee contractors performing remote work
Potential for on-call work as our customers need consistent, rapid, global coverage

Talents, Skills & Qualifications

Excellent written and verbal communication skills
High attention to detail
Strong work ethic and a self-starter able to work remotely with little supervision
Motivated, engaged and able to operate both autonomously and within a globally dispersed team environment
A passion for technology and technological advancement
CCNA/JNCIA with work experience or undergraduate degree in information technology
Knowledge of fundamental networking and software concepts
Customer and client service focused
Scripting / coding experience will be highly regarded

Culture & Benefits

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all the custodians of our culture, and the customer is at the center of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

Please note we can only accept applicants that have working rights in the UK, Ireland , Germany or the Netherlands

Apply via this link only:

keywords: network services specialist, full-time


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Company: Megaport
Contact person: Not mentioned
Contact information: info@megaport.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)