Feature Of The Month

Job Details

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Success Manager - East Coast
Date Posted: 2017-10-26
Location: Boston, MA
Customer Success Manager - East Coast (remote in or around the Boston area)

NAUTO is an autonomous car startup on a mission to make cities safer and more efficient with better drivers. We're looking for engineering and business professionals who love to design, build and scale real-time distributed systems to join our growing team in Palo Alto.

Merging artificial intelligence with computer vision, Nauto's systems detect and react to what's happening on the road ahead of a driver and within the vehicle. Nauto algorithms sense when there is an issue on the road ahead, or a distraction within the vehicle, and helps the driver respond. Nauto also automatically understands when a collision is about to happen, and records the scene inside and outside of the car then. Images and data about the incident are stored in the cloud, and can be shared via Nauto's app and fleet management tools.

The company's systems are already running on several classes of high-volume commercial vehicles. Longer term, Nauto will continue to partner with auto manufacturers to evolve its systems from an onboard safety AI into a platform that accelerates the development of autonomous vehicles.

Investors in Nauto's recently announced massive $159M B-round included Softbank, Greylock, Andy Rubin's Playground Global, Draper Nexus as well as leading strategics including BMW, GM, Toyota, and Allianz Insurance.


- Be primary point of contact to onboard and and train new customers to maximize usage and adoption
- Implement success plans for each customer to educate and coach clients to achieve goals
- Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs
- Closely develop customer accounts and provide ongoing nurturing strategies to ensure customer satisfaction and ultimately customer retention.
- Monitor and respond to customer inquiries, applying internal resources, escalation and resolution processes for critical customer issues.
- Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success team
- Partner with our Technical Support and Implementation teams to ensure customer success
- Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

Experiences and Skills

- BA or BS degree
- Intensely curious, lifelong learner
- 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience
- Ability to build and nurture trusted relationships with decision makers
- Experience developing strategies to increase adoption of solutions
- Outstanding relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
- Superior project and time management skills; excellent attention to detail
- Ability to adapt quickly in a fast-paced, start-up environment, but concurrently have an interest in building sustainable processes
- Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, drawing valid conclusions and presenting solutions.
- Ability to remain calm, professional and articulate during high stress situations.
- Passion and commitment to building a world-class, global customer experience
- Experience working with fleets and vehicle insurance carriers would be a plus, but not required


- Ground floor opportunity with the team; shape the strategic direction of the company
- The rare opportunity to change the world such that everyone around you is using the product you built to get around safely. We're not just another app, we're moving real people and goods and helping to reinvent transportation and logistics
- Role can be done remotely but must be located physically and available to travel within the Boston area, and occasionally to Palo Alto, CA, Headquarters.

Apply via this link only:

keywords: customer success manager, customer support job


Like us on Facebook

Follow us on Twitter
Company: Nauto
Contact person: Not mentioned
Contact information: info@nauto.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)