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Job Details

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Sr. Customer Service Rep
Date Posted: 2017-11-10
Location: Southern California
This is a Remote Position that allows you to work from any US location


Fee Technology supports hundreds of veterinary practices across the US. The Senior Customer Service Representative will be responsible for performing and coordinating the daily work flow and activities of the customer support department. In addition, will work with CEO from time to time on projects

Job Summary

Essential Duties and Responsibilities

The main functions of this position include:

* Delivery of excellent customer service, including:
>>> Building and maintaining positive business relationships with both internal and external clients.
>>> Responding to requests and questions from customers in an accurate and timely manner.
>>> Addressing customer complaints or concerns in a proactive, professional manner.
>>> Assisting other Customer Service Representatives in resolving customer service issues.
>>> Create and implement work procedures (as needed) that will enhance the service delivery, operating procedures and standards of the organization.
* Provide guidance and support to other representatives, including:
>>> Performing personal coaching/mentoring to team members.
>>> Tracking progress of team members.
* Assist CEO as needed:
>>> Special projects.
* Perform basic training sessions for customers via phone, email, and web-based remote conferencing (GoToMeeting)
* Process new account contracts
* Create and maintain customer records in CRM database
* Write concise, informative enhancement requests when necessary.
* Other duties as assigned.

This job might be for you if:

* You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
* You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time.
* You stay focused, and nothing falls through the cracks on your watch.
* You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
* You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you're comfortable communicating in writing and on the phone.
* You are observant, self - motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.

Job Requirements

Education/ Experience:

* Bachelor's degree preferred.
* At least one year of experience in the veterinary industry with some knowledge of how veterinary services are performed.
* Exceptional customer service and problem resolution skills
* Must have 3-5 years' relevant experience.
* Must possess excellent verbal, written and oral communication skills.
* Proficient in Microsoft Office products and Adobe Acrobat.
* CRM (Salesforce) database experience a plus
* Strong analytical, assessment and problem-solving skills a must.
* Ability to learn proprietary systems quickly.
* Must have commitment to quality and customer service.
* Forward looking thinker who actively seeks opportunities and proposes solutions.
* Must have ability to work effectively under stressful working conditions, tight deadlines and be able to adapt to change.
* Possess strong conflict resolution skills and good temperate to handle disputes and emergencies.
* Must be able to work well independently or in a team environment.
* Someone who is efficient, has strong decision making capability and is very process oriented.
* Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
* Must be organized, responsible, reliable.
* Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing.
* Previous experience supporting a C-Level Executive is a plus.

Position Requirements

* Telecommute position that requires a space free of distraction and excessive noise
* Personal computer (PC, not MAC)
* Reliable, high-speed Internet access


Southern California Area preferred however remote employment also available.

Fee Technology is an Equal Opportunity Employer


Telecommuting is allowed.

Additional Salary Information:

Starting at $16 and up as pay is based on experience.

Apply via this link only:

keywords: full-time, sr. customer service representative


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Company: Fee Technology, Inc.
Contact person: Not mentioned
Contact information: support@feetech.net (DO NOT APPLY VIA THIS EMAIL ADDRESS)