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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Experience Specialist
Date Posted: 2017-11-14
Location: New York
We are looking for a dedicated, enthusiastic, customer-loving, all-around awesome person to join the special ranks of our customer service team in the Big Apple, while working from the comforts of their own home!

As a Customer Experience Specialist at Freshly, you play a crucial role in supporting the qualitative excellence of our customer service operations by serving as a vital support to frontline customer service personnel and customer service operations. The Specialist is a member of an elite team that ensures Freshly's customer service is the best that it can be and that it meets high-quality standards through regular QA monitoring and review. The Specialist also de facto serves as an upper tier of customer service support for customers and, based on his or her skill-set, plays an important part in specialty projects within Freshly's customer service operations.

When it comes to YOU as a person, we are looking for someone so obsessed with quality customer service that you actually dream about it! For you, patience is a virtue (and also one of your greatest traits) AND you have a level of attentiveness unmatched by anyone in your group of friends. Your ability to communicate rivals some of the greatest orators of all time. Positivity simply oozes from your pores like Pharrell's "Happy" blasting from every car window in the summer of 2013. And lastly, you possess the ability to empathize with anyone or anything.

Job Responsibilities:

- After roughly a month long period of "in-office" training, this position will be "work from home"
- Monitor phones, chats, and/or email communications based on our in-house quality assurance standards and processes
- Take escalated calls from frontline customer service agents and resolving/de-escalating those issues using available tools
- Assist loyal customers with their order management needs, including investigating and resolving their concerns
- Aid other team leaders with a myriad of key support tasks, including chargeback responses, social media communication, shipping investigations, online review site responses, etc.
- Answer phones, chats, and emails, based on coverage needs

Generally speaking, you need:

- Must have a suitable space to set-up a small in-home office
- At least 2+ years experience in a customer service role - preferably as a leader/senior member
- Schedule flexibility to work weekends and later hours (up to 10pm in all time zones)
- A keen sense of quality and excellence and the ability to recognize this in the work of others
- Exceptional communication skills, especially written
- A willingness to take initiative and ownership
- An ability to work autonomously and productively
- A FUN attitude, because we're all about friendliness!!

Pay: $17/hr

Freshly delivers chef-prepared, ready-to-eat healthy meals to customers' doorsteps through a weekly subscription model. The menu is designed using whole, natural ingredients - every meal is packed with high-quality proteins, heart-healthy fats, and nutrient-dense carbohydrates. Freshly meals NEVER contain gluten, refined sugars, or artificial additives. Freshly's team of chefs do all the cooking and meals arrive fresh (never frozen) and are ready to eat within 3 minutes. For more information, visit www.freshly.com.

We are a fully vertically integrated business: we source our own ingredients and we prepare, cook assemble and ship hundreds of thousands of meals per week to 28 US states. We employ nearly 80 people in our HQ in NY and nearly 400 people nationally. We recently raised our $77MM series C lead by Nestle, with the objective of expanding our operations to all 50 states and become the technological leader in the sector.

Freshly In The News:
- WSJ - Nestle Buys Stake in Freshly, Putting Healthy Food On The Menu (https://www.wsj.com/articles/nestle-buys-stake-in-freshly-putting-healthy-food-deliveries-top-of-the-menu-1497948113)
- Nestle Leads $77M Funding Round In Meal-Delivery Startup Freshly (http://fortune.com/2017/06/20/nestle-invests-meal-startup/)
- Techcrunch - Nestle leads $77M Round For Healthy Meal Startup Freshly (https://techcrunch.com/2017/06/19/freshly-series-c/)

Apply via this link only:

keyword: customer experience specialist


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Company: Freshly
Contact person: Not mentioned
Contact information: support@freshly.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)