Feature Of The Month

Job Details

Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Support Technician
Date Posted: 2017-12-28
Location: Not mentioned
The WFC Group's Support Technician works closely with our clients both domestically and internationally to provide first rate customer service, and technical support services on the use of Kronos Time and Labor applications. This position is responsible for all aspects of a client support case from origination through resolution.


- Assists WFC Group clients with Kronos software issues ('support cases') and questions via a live call in and email support environment.
- Communicates with both technical and non-technical individuals of varying Kronos knowledge in a highly sympathetic, patient and customer service driven demeanor.
- Reviews client's case histories to ensure familiarity with their environment/ system and understanding of their specific support requests.
- Assesses technical situations and establishes case priority based on severity and in accordance with the service agreement.
- Searches knowledge bases, repositories, User/ Administrator manuals, and internet resources in order to identify and deliver high quality technical solutions.
- Creates and improves knowledgebase entries in the ticketing system whenever possible.
- Logs all client interactions in the ticketing system in real time.
- Works with WFC Group Implementation Consultants as needed on complex issues or challenges.
- Works with Kronos Global Support to log system bugs when identified.
- Participates in ongoing continuing education regularly in order to improve his/her level of expertise with the application.


- Working User or Administrator knowledge of the Kronos Workforce Central application.
- Minimum of two (2) years' proven experience delivering superior customer service, support or help desk services in a technology/ software based environment.
- Ability to identify problems, gather requirements, conduct analysis and provide accurate and appropriate solutions.
- Ability to work independently without daily supervision as well as multitask between different cases and clients.
- Excellent and creative problem-solving and analytical skills.
- Excellent interpersonal skills, including exceptional listening, oral and written communication skills.
- Associate's Degree or equivalent experience in Computer Science or related field.


- Working knowledge of HappyFox.
- Experience with incident and change management policy/procedures.
- Experience in documenting and cataloging IT solutions.

Apply via this link only:

keyword: support technician


Like us on Facebook

Follow us on Twitter
Company: The WFC Group
Contact person: Not mentioned
Contact information: careers@thewfcgroup.com (APPLY VIA THE LINK ABOVE ONLY)