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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Success Specialist
Date Posted: 2017-12-30
Location: Not mentioned
Who we are:
Brightree is one of the fastest growing companies in Georgia, and the fastest growing Internet-based business management solution in the post-acute care market. We are the leading provider of billing and business management software solutions in the post-acute care healthcare market. We serve home medical equipment (HME) providers, orthotics and prosthetics (O&P) practitioners, sleep labs, and the home health and hospice segments. Our SaaS-based software solutions follow the natural workflow of providers to automate and improve how they manage their businesses. We are the only business management software solution endorsed by the VGM member service organization.

Why work at Brightree?
We have vision. We're a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before. And, we want you!

What we are looking for:
We are seeking a Customer Success Specialist. The primary objective of customer success is to maintain a high level of customer retention by maximizing utilization of Brightree solutions with our small accounts.

What you'll do:

- Risk Identification:Partner with the team to identify at-risk accounts and manage those accounts to resolution
- Module Opportunity Identification:Identify and communicate opportunities to increase utilization of additional modules within existing customer base; provide guidance on professional service offerings such as training and consulting
- Escalation Resolution:Work with the customers and Success Managers to assess and address escalations, and develop action plans associated with resolution; provide ongoing follow up to ensure customer satisfaction and retention.
- Customer analysis and reporting support: participate in monitoring key risk indicators, schedule time with customer to review and understanding their ongoing expectations is paramount to long term satisfaction and retention
- Management of contract adjustments: Triage incoming customer requests for changes to user licenses and other services
- Special projects as needed

About you:

- Strong professional communications skills, both written and verbal
- Must demonstrate a high degree of confidence to participate in business conversations at all levels of the customer organization
- Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
- Driven by a desire to be the best
- A team player with a positive attitude, strong interpersonal skills and multi-tasking ability
- Demonstrated ability to manage communications and projects across multiple customers simultaneously

About your experience:

- Bachelor's degree or equivalent work experience
- A least 2 years of customer support experience, participating in diagnosing, diffusing, and solving customer concerns.
- Exposure to financial and operational analysis required
- Business Process Improvement experience preferred
- Demonstrated strong skills in Excel and PowerPoint
- Experience liaising with external customers and internal departments
- Prior experience in a similar role with a healthcare software solution

EEO Statement
Brightree LLC and Brightree Services, LLC provide equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

Apply via this link only:

keywords: customer support, customer success specialist


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Company: Brightree LLC
Contact person: Not mentioned
Contact information: info@brightree.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)