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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Technical Support Analyst
Date Posted: 2018-02-13
Location: United Kingdom
We are looking for talented and enthusiastic individuals to join our growing team providing help & support to WHMCS users.

The type of applicants we are looking for should be passionate about helping customers resolve issues & answering queries they have. Excellent written communication, advanced problem solving and troubleshooting skills, and being able to work independently are a must. Having experience with PHP development, and having the ability to review & understand PHP code is a bonus.

Ability and commitment is as important as current skill set. You should be highly motivated, have technical flair, an interest in all things technology, and a willingness to learn and develop new skills.


Essential Functions

- Practices the highest levels of technical competency, and uses technical knowledge to diagnose problems within customer environments
- Ability to effectively analyze issues to resolve problems
- Has a high attention to detail
- Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater
- Maintains a high level of productivity
- Contributes to the company's and department's documentation efforts
- Responds to forum posts
- Provides support via our support desk
- Offers solutions to customer problems and requirements
- Adhere to the policies and procedures of the company
- Exemplify the Core Values of Integrity, Respect, Collaboration and Follow-through

Additional Duties and Job Responsibilities

- Experience with troubleshooting and debugging PHP and MySQL
- Installation and configuration of PHP Applications within Linux and Windows environments
- Familiarity of WHMCS software, configuration and implementation
- Good working knowledge of HTML, CSS and Javascript

Eligibility Requirements:

- High School diploma or equivalent;
- One year of web hosting industry experience or other related work preferred
- Previous experience building addons, hooks or modules for WHMCS preferred
- Familiarity of web hosting control panels or payment gateway APIs preferred


- Oral Communication - able to speak clearly and effectively in positive or negative situations to customers and employees
- Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation
- Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
- Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner
- Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
- Computer knowledge - computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently
- Problem solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgement on regular basis in making decisions
- Interpersonal skills - able to interact with co-workers and customers in a courteous, professional and effective manner
- Math ability - able to perform basic math operations; able to apply concepts such as fractions, percentages, and rations and apply them to work related situations
- Travel - Occasional local and overnight travel required, including interstate travel by air

Apply via this link only:

keyword: technical support analyst


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Company: WHMCS
Contact person: Not mentioned
Contact information: info@whmcs.com (DO NOT APPLY VIA THIS EMAIL ADDRESS)