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Since these are all work from home, freelance, contract and telecommute jobs, you can be based anywhere and still apply, providing you meet the employer's requirements. However, there are times when the employer will ask for applicants from a specific location, this will be clearly stated in the job posting below.

Title: Customer Service Representative
Date Posted: 2018-02-14
Location: Canton, MI
At Storehouse In A Box, LLC ("Storehouse"), our customers are at the core of everything we do, and we're committed to providing them with top-notch service. We're searching for a customer service representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our members. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing a rapport with our engaged community.

Description of the Position.

This work-from-home Customer Service Representative ("CSR") opportunity is a permanent, part-time employee position, which will be paid a competitive hourly wage.

Please note: This is a work-from-home position. No travel is required. You may apply from within the US as long as you meet the requirements for the position.

Each day, CSRs interact with various customers from the different ecommerce sales platforms of Storehouse, mainly responding to emails from customers with inquiries. The CSR position may also include some telephone and online chat interactions. A CSR must be highly engaged with customers to deliver an exceptional customer service experience. Our work-from-home CSRs stay connected with the rest of the Storehouse team with the assistance of various internet collaboration tools and telephone.

CSR Responsibilities.

- CSRs spend a significant amount of time interacting with customers across various sales platforms, therefore, various communication tones and writing styles are required
- CSRs work with a highly driven team that is supportive, collaborative, and dedicated to excellence in every aspect of the business
- CSRs provide authentic, meaningful, human interactions
- CSRs make every customer feel heard, valued, and supported
- CSRs take ownership over the quality of their work and make an effort to improve
- CSRs recommend solutions to complex or escalated situations through research and critical thinking
- CSRs share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
- CSRs strive to exceed volume and quality goals
- CSRs sometimes take on special long or short-term projects

CSR Qualifications.

- Bachelor's Degree or equivalent experience
- 3-5 years' experience in customer-centric industry
- Excellent Zendesk skills; 2 years' minimum experience
- Strong computer skills in Word, Excel and web-based applications
- Exceptional written communication skills with a keen attention to detail
- Entrepreneurial spirit with an ability to manage workflow efficiently
- Willing and eager to support new channels as needed (e.g., social media)
- Experience with Cratejoy, MailChimp and subscription commerce is a plus

Other Requirements.

- Personal computer with remote networking capability that can be dedicated for CSR work
- Reliable internet connection, no less than 10 mbps (must have cable/dsl, no satellite or mobile hotspot)
- Available to work Eastern Time Zone hours
- Available to work some evenings, weekends, and holidays

Who We Are.

Storehouse is an ecommerce marketplace and leading subscription box service that allows members of various niche markets to receive on-demand, high-quality, subscription products. With the assistance of Storehouse, organizations can effortlessly and immediately fundraise for programs that improve conditions in its communities. Through its partnerships and affiliations, Storehouse has provided, and assisted many other organizations in, the funding of scholarships, sponsorships and grants through-out the United States.

How to Apply.

Please send your cover letter (including your wage or salary expectations) and resume to the email address below.

keywords: csr, customer service rep, customer service representative


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Company: Storehouse In A Box, LLC
Contact person: Not mentioned
Contact information: hr@storehouseinabox.com