We are looking for a FULL TIME Production Support Team Lead for our client who develops and sells packaged and customized software products. This fast growing, progressive company offers a work from home environment. This position allows for working from home / telecommuting.

Qualifications:
- Masters’s degree in e-commerce, computer science or related equivalent experience
- Passion for uptime, stability, and customer service in e-commerce environments
- 5+ years experience as an operations manager of a large-scale e-commerce 24×7 production environment
- 7+ years experience with high-end monitoring tools, automation of tasks, SQL and relational DB, and root-cause problem resolution required
- Excellent troubleshooting skills in a complex, large-scale environment required
- Detailed understanding of support processes
- Call center, customer service, and direct sale experience
- WAN and LAN Network management, architecture, and security experience
- Strong knowledge of TCP/IP, networking principles, web technologies and design principles
- Must have excellent written, verbal and presentation skills
- Must have strong interpersonal skills, ability to mediate and delegate, and enforce Operational policies
- Must be willing to work outside normal business hours as needed to manage and communicate regarding site incidents

Applicants must reside within 4 hours drive of Chicago. For more info on this vacant position, go to: Full time Production Support Help Needed.

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